Refund policy

1. Fixed scope, revisions included

Every project starts with a written scope that states how many revision rounds are included. Revisions inside that scope are included in the price. Requests outside the scope are quoted before they are done — there are no surprise invoices.

2. Cancellation before work starts

If you cancel before work has started, the deposit is refunded in full, less any transaction fees charged by the payment provider. If third-party costs were already paid on your behalf, those are deducted and the receipts are shared.

3. Cancellation after work starts

If you cancel after work has started, the work completed up to that point is payable at the agreed rate or milestone. Any unused part of the deposit is refunded. You receive the files and access that belong to the completed work.

4. When a refund is issued

• I cannot deliver the core functionality specified in the written scope, and no agreed alternative resolves it.
• A project was charged twice or an invoice was paid in error.
• The law requires a refund (for example, mandatory consumer rights where they apply).

5. What is not refundable

• Work delivered and approved against the written scope.
• Third-party costs already incurred: hosting, domains, plugins, stock assets, paid APIs.
• Consultations, audits or diagnostics that have already been delivered.
• Delays caused by missing content, access or approvals from the client.

6. The 14-day fix guarantee

If something I built or changed stops working correctly within 14 days of handover, and the cause is my work, I fix it at no charge. This is separate from a refund: the first remedy is always to fix the problem. The guarantee excludes changes made by others, third-party platform updates, hosting or DNS changes, and content edits after handover.

7. How refunds are paid

Refunds go back through the original payment route where possible (bank transfer, Wise or Payoneer). If that route is unavailable, an alternative is agreed in writing. Refunds are processed within 10 working days of approval.

8. Consumer rights

The services are intended for businesses. If you are a consumer, mandatory rights in your country apply and nothing in this policy removes them.

9. Contact

AbdulTSD Solutions, Lahore, Pakistan
Email: contact@abdultsd.com
Phone / WhatsApp: +92 348 624 2544